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Frequently Asked Questions
Why are Hidden Hills watches expensive?
Hidden Hills produces high quality watches that are competitive with most comparable brands. What makes Hidden Hills unique, which is reflected in our pricing, is that we choose to release exclusive products. If we were producing millions of watches per style, our watches would be priced much lower because production costs are lower. However, because we produce watches in limited runs, only a few hundred or few thousand of each style are ever produced. This results in not only a high production cost but also, extreme exclusivity for the new owner. When you wear a Hidden Hills watch, you know you are one of a select few worldwide wearing the same watch!

Where are Hidden Hills watches made?
Starting with the 86,400 Generation 3 we are producing all movements in Lausen, Switzerland. Our movements are manufactured by Ronda AG, a Swiss company founded in 1946. Ronda movements are used in some of the worlds top luxury brands such as Gucci, Versace, BMW, Invicta & Baume et Mercier.

Where will my watch be shipped from?
When you order in our online store directly, your watch will be shipped from our headquarters in Halifax, Canada.

Do you offer automatic movements?
While we have explored numerous designs featuring automatic mechanical movements, we currently offer all watches with a precision quartz movement. We believe in simplicity of design and use. Quartz is a popular movement of choice because it provides very precise, long lasting time keeping with minimal maintenance.

How do I know my watch is authentic?
If you purchased your watch directly from Hidden Hills, it's authentic. If you purchased your watch from a third-party, the box should include a serialized tag with your watches unique serial number. You can validate any serial number here.

Will any Hidden Hills watch fit my wrist?
Hidden Hills watches are fully adjustable to fit any wrist size. All watches include a link removal tool for self-adjustment. By default, your watch will be shipped with links to fit up to 8.5" wrist diameter. If you receive your watch and it does not fully fit, we will send additional links at no charge to ensure a proper fit.

Is there a warranty?
All Hidden Hills watches are covered by our Lifetime Global Warranty for repair or replacement. You can view the full details on the warranty page. We are 100% committed to building a lifetime relationship with our customers and guarantee responsive support and exceptional product value.

If you have any other questions not covered above, please send us an email at support@shop.hiddenhills.co.