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Duffney Research International Inc.
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Shipping
How long will it take to receive my order?
Once your order is shipped, please allow 6 to 10 business days for delivery within Canada, the United States and international destinations. We ship to every country in the world via Canadapost Tracked Packet™ USA or International Air. Your package will be delivered by your local shipping company.

How much does shipping cost?
We provide FREE shipping worldwide to every country, on all orders.

Destination Cost USD
United States (Tracked Packet™ Air, Includes Tracking)* FREE
Canada (Expedited Parcel™ with Tracking or Oversized Letter (Under 300g)*

FREE

United Kingdom, Germany, France, Austria, Belgium, Denmark, Finland, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Spain, Sweden, Switzerland (Tracked Packet™ International - Air with Tracking #)

FREE

Hong Kong, Japan, Singapore, South Korea
(Tracked Packet™ International - Air with Tracking #)

FREE

Australia, New Zealand  
(
Tracked Packet™ International - Air with Tracking #)

FREE

All other countries  
(Small Packet™ International Air)*

FREE


Incorrect Address
Shipping address can not be changed after your order is made. We are not responsible for lost or undelivered packages due to an incorrect shipping address being provided at checkout. This includes forgetting to write in an apartment or suite number. No refunds will be provided for these packages. If your order is returned to us, you may request to have it resent. You may be responsible for additional shipping charges. Always double check your address.

Customs, Import Fees & Duties
All Hidden Hills watches are shipped from our head office in Halifax, Canada. If you are an international customer outside of Canada or the USA, we do NOT charge you sales tax (VAT) on your purchase! You may be responsible for duties or fees by your local border services for received goods purchased online outside of your country. Refer to the table below for an estimate of your import fees in your country. No refunds of customs fees will be provided. If your package is unclaimed or you refuse to pay your duties, no refund will be given.
Country Est. Import Fee
Canada FREE
United States FREE
Australia 5% GST
United Kingdom 20% VAT + £8 Royal Mail handling fee
Germany 19% VAT
France 20% VAT
Italy 22% VAT
Sweden 20% VAT
Switzerland 8% VAT
Belgium 21% VAT
Netherlands 21% VAT
New Zealand 15% GST
Denmark 25% VAT
Ireland 23% VAT
Austria 20% VAT
Singapore 7% GST
Finland 24% VAT
Spain 21% VAT
Japan 8% TAX
Portugal 23% VAT
Malta 18% VAT
Hong Kong FREE
Luxembourg 17% VAT
Hungary 27% VAT
South Korea 10% VAT
All other countries Check your government website

Where do you ship?
Canada: All provinces and territories.
United States: All states.
International: All countries (excluding Guatemala, Kosovo & Cuba)

I did not receive my order.
If you did not receive your order after 21 days since your order was placed, please email support@shop.hiddenhills.co. International delivery is dependant not only on Canadapost but on the timeliness of your local postal service. We will then open a support ticket and investigate the location of your order.